Technical Support - RMA Request

Technical Support/RMA Request Form
Please use the form below to describe your technical problem. Our experienced technical support staff will do our best to respond within 24 hours. We may need to contact you for further clarifications, so please be thorough when completing the form. Please note that all the installation guides, drivers, data sheets, FAQs and troubleshooting tips are posted on the SimpleTech website at http://www.simpletech.com/support. If your product was purchased from our SimpleTech Online Store (www.simpletechdirect.com), please do not use this form to request an RMA. Please login to your account at the My Account Page. Is this an RMA request for a product purchased on our SimpleTech Online Store? Yes No
Contact Information
E-mail (Required)
First Name (Required)
Last Name (Required)
Company
Customer # (Resellers Only)
Call Back Tel# (USA/Canada Only) (Required for RMA Requests)
Best Time to Call
Time Zone
Country
Product Information
SimpleTech Part # (Required)	Enter the marketing part number marked on the packaging (Example: STI-CF/32, STD2532/256, S512I2NDD1 ). For pre-sales or product compatibility information please click here.
BOM #	Enter the BOM# marked on the actual SimpleTech part. (Example: 90000-21077-213, 98000-00171-001, 96000-00007-056, 91000-40422-010, 96000-00006-096, etc).
System Manufacturer
System Model Name
System Model #
Operating System
Description of Problem
Please enter a detailed description of the problem. (Required)

• To request help from Technical Support, click on "Request Tech Support"
• If you wish to obtain Return Merchandize Authorization (RMA) # for returning defective products for exchange, Click on "Request RMA"