Contact Customer Support

Product registration as well as all the technical support documents such as user guides, drivers and solutions to the most frequently asked questions are posted on these technical support pages. If you are still facing problems in installing or using SimpleTech products, you can contact SimpleTech's experienced and friendly technical support staff through support request form, or phone.

Technical Support/RMA Request Form

Please use the above forms to request a solution for your technical problem, or if you need to exchange a defective part. Our experienced technical support staff will do our best to respond within 24 hours.

Customer Support Phone Numbers

United States, Canada, North and South America
Hours of operation: Monday - Friday, 8 a.m. to 5 p.m. CST
Languages spoken: English

Help desk 1.408.717.8087
Toll-free 1.888.426.5214
Fax 1.408.717.9007
E-mail support_usa@hitachigst.com

Compatible Parts Inquiry

Please note that you can search the SimpleTech parts compatible with your machine by using our Upgrade Navigator. However, if you wish to inquire about compatible SimpleTech parts for machines not listed on our Upgrade navigator, please email your queries to the following. research@simpletech.com

Technical Support Comments and Suggestions

If you have already contacted SimpleTech Technical Support department and you have some suggestions, or comments about the service, please send email to the following. suggestions@simpletech.com