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SimpleTech does not perform any data recovery services. If your SimpleTech Hard drive is defective and you need to recover data on your disk drive, you may find the following URL useful. The link provides a list of vendors offering data recovery services. However, we neither recommend nor guarantee services rendered by any of these companies. The following information is provided for reference only.

http://www.google.com/search?q=data+recovery+disk

To return the defective Hard Drive under warranty, please request RMA approval number from SimpleTech technical support department by filling the RMA Request Form. If SimpleTech determines that your product meets the warranty conditions, we will contact with an RMA approval number and provide detailed shipping instructions.

Return policy about hard drives whose seal has been broken
When shipping the defective hard drive, the disk enclosure seal must be intact (not broken). If the drive enclosure seal has been broken, the warranty will be voided and any warranty claims for such drive will not be accepted by SimpleTech and the product will be returned to the customer. The only exception to this rule is that a hard drive under warranty may be returned with a broken seal, if the seal was broken by a commercial data recovery company for the sole purpose of retrieving critical data. In this case, If the drive is still under warranty period as specified by SimpleTech, SimpleTech will exchange the defective product, provided the customer ships the following items and documents with the RMA approval number.

  • Hard drive with data recovery company's label affixed to it stating the drive was opened for data recovery purposes.
  • Certified written explanation from the data recovery company explaining why the data recovery work was necessary, description of the work performed on the Drive, and description of the conditions under which the work was performed.

Disclaimers
THE FOREGOING LIMITED WARRANTY IS SIMPLETECH'S SOLE WARRANTY AND IS APPLICABLE ONLY TO PRODUCTS SOLD AS NEW. THE REMEDIES PROVIDED HEREIN ARE IN LIEU OF A) ALL OTHER REMEDIES AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND B) ALL OBLIGATIONS AND LIABILITIES OF SIMPLETECH FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, ACCIDENTAL CONSEQUENTIAL, OR SPECIAL DAMAGES, OR ANY FINANCIAL LOSS, LOST PROFITS OR EXPENSES, OR LOST DATA ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT, EVEN IF SIMPLETECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE DECISION OF SIMPLETECH SHALL BE FINAL AND BINDING WITH REGARD TO THE CONDITION OF RETURN PRODUCT AND ELIGIBILITY OF REPAIR OR REPLACEMENT.